If an enrollment error has occurred and your client has been placed under the incorrect Brand Partner, we kindly request that you reach out to our customer care team at 888-747-6733 during our operating hours, which are Monday through Friday, from 7:00 AM to 5:00 PM PT. As an alternative, you can also take advantage of our user-friendly online Account Maintenance form. By doing so, one of our expert customer care agents will promptly engage with you to provide the necessary assistance.
Please keep in mind that when addressing a placement error, we require an email to be sent from the email address associated with the client’s account, specifically requesting the transfer for our records. This step is vital to ensure that the client provides their consent for the transfer. To assist you effectively, we kindly ask you to provide the following information:
1. A means of identifying your client’s new account, such as their Full Name, Email Address, or Customer ID number.
2. The Account ID number of the Brand Partner to whom they are intended to be assigned.
Upon receiving the email requesting a transfer, our agent will promptly forward it to a supervisor for thorough review and approval.
