E. CUSTOMER FOLLOW UP
INFORMATION AT YOUR FINGER TIPS
You may receive lots of questions from Customers (and your team of Brand Partners). Don’t worry, no need to have all the information memorized!
- You search puriumbusiness.com here for questions/answers. It’s a new site and info is being added daily to create a robust FAQ & Knowledge Base right here!
- You can also use this Commonly Asked Questions Google Sheet from Purium’s Customer Service department. You can easily copy/paste the responses!
customer service practice ( CSP )
Our customers are purchasing from you. Following up with them to talk about their progress and answer any questions or concerns will grant them a better experience with the products.
This may be as simple as picking a few of the following:
- Let them know the tracking number when it is available.
- Invite them to take before pictures.
- Contact them when they get their order and open the box with them on the phone, FaceTime or Zoom and make sure they are consuming the products and know how to do so.
- Check in with them after a few days on the products.
This is simple curtesy for your customers.
For best practices see the video and practice below. It was made before we had the 90-day ULT plan, so there may be some references that do not apply if you have customers on that program. The practice Leslie lays out can also be extended into a 90-day plan.
LESLIE ZANN’S BEST PRACTICES FOR CUSTOMER SERVICE
DOWNLOAD WORKSHEETS (1 Per Customer)
Summary
Worksheets
Before & After Instructions
TEXT SCRIPT TO CHECK IN WITH CUSTOMERS IN MONTH 1 OF LIFESTYLE SUBSCRIPTION
Day 1
Hi <name>. Just checking in. Thanks again for your order. I’m excited to help you with your health goals. Remember when you ordered, we talked about the importance of having some quick support calls together. Let’s schedule our first one. I want to briefly review a few things and make this easy and fun for you! I know you’re excited to get started! What time works for you later today?
- Be sure to take a Before photo!
- Is there anyone you know who would like to do this with you? I’d love to chat with them!
Day 3
Hey <name>. We agreed to quickly chat today. After 3 days, my customers usually have a few questions – and I want to give you the answers! And if there’s anything special you want to share, I want to hear it. Today is a quick call. Remember, I want you to get the best results. When can we connect?
- A great place to ask questions and feel community support: Purium’s Lifestyle Transformation FB Group
Day 10
Hi <name>. Wow! Day 10 of your transformation. Great job! REMEMBER: Today is a day to weigh, measure and take another photo. Trust me on this one. You’ll be super glad to have this info when you complete your program. Let’s schedule another quick call. Like last time, I can answer any questions, offer more tips, and give you some fresh kudos! Talk to you soon.
Day 15
Hi <name> Congrats!!!! You’re half-way through your first month! Well done! I can’t wait to hear your news. And I just bet people are starting to notice, right? Let’s connect later today! You can fill me in. Ping me with a text and let me know when you have a few minutes. We’ll make this brief and fun.
- Has anyone expressed interest in your transformation or curiosity in what you’re doing? I’d love to chat with you and them!
Day 30
Hi <name> You should be super proud of yourself! Day 30 of your transformation. I can’t wait to hear your results! Hey! Don’t forget: Today is another day to weigh, measure and take a photo. It’s you’re 30-day reveal! You’re going to be so excited when you see how far you’ve come! When can we connect today? I want to review your maintenance program. Let’s keep your transformation going! I can’t wait to hear from you.
- Be sure to fill take a photo today (ideally in the same clothes and way that you took your Before photo). Can I make a side/by side photo?
- Would you be interested in sharing your story on a zoom with a few of your friends who are interested in learning more?
TEXT SCRIPT TO CHECK IN WITH ULT CUSTOMERS IF THEY ARE NOT ON LIFESTYLE SUBSCRIPTION
Day 1
Hi <name>. Just checking in. Thanks again for your order. I’m excited to help you with your health goals. Remember when you ordered, we talked about the importance of having some quick support calls together. Let’s schedule our first one. I want to briefly review a few things and make this easy and fun for you! I know you’re excited to get started! What time works for you later today?
- Be sure to take a Before photo!
- Is there anyone you know who would like to do this with you? I’d love to chat with them!
Day 3
Hey <name>. We agreed to quickly chat today. After 3 days, my customers usually have a few questions – and I want to give you the answers! And if there’s anything special you want to share, I want to hear it. Today is a quick call. Remember, I want you to get the best results. When can we connect?
- A great place to ask questions and feel community support: Purium’s Lifestyle Transformation FB Group
Day 10
Hi <name>. Wow! Day 10 of your transformation. Great job! REMEMBER: Today is a day to weigh, measure and take another photo. Trust me on this one. You’ll be super glad to have this info when you complete your program. Let’s schedule another quick call. Like last time, I can answer any questions, offer more tips, and give you some fresh kudos! Talk to you soon.
- Lets make a plan for Day 31 and beyond: I recommend signing up for a Lifestyle Subscription to ensure creating a long-term healthy habit and maximizing your results.
- If not, Smart Order Core 4 is a great way to maintain your base nutritional goals.
Day 15
Hi <name> Congrats!!!! You’re half-way through your first month! Well done! I can’t wait to hear your news. And I just bet people are starting to notice, right? Let’s connect later today! You can fill me in. Ping me with a text and let me know when you have a few minutes. We’ll make this brief and fun.
- Has anyone expressed interest in your transformation or curiosity in what you’re doing? I’d love to chat with you and them!
Day 30
Hi <name> You should be super proud of yourself! Day 30 of your transformation. I can’t wait to hear your results! Hey! Don’t forget: Today is another day to weigh, measure and take a photo. It’s you’re 30-day reveal! You’re going to be so excited when you see how far you’ve come! When can we connect today? I want to review your maintenance program. Let’s keep your transformation going! I can’t wait to hear from you.
- Be sure to fill take a photo today (ideally in the same clothes and way that you took your Before photo). Can I make a side/by side photo?
